The Avaya phone system is a staple in many businesses, known for its reliability and advanced features. One of its essential functionalities is the ability to forward calls, which can significantly enhance business communication efficiency. This review delves into the features, pricing, and overall value of Avaya’s call forwarding capabilities.

Quick Verdict

Avaya’s call forwarding feature is robust and user-friendly, making it a solid choice for businesses looking to streamline their communication processes. Whether you need to forward calls to a mobile device, another extension, or external numbers, Avaya provides a versatile solution.

Price & Value

Avaya phone systems are generally priced at a premium, but they offer excellent value for businesses that require reliable and scalable communication solutions.

Model	Price Range	Retailers
Avaya J139	$150 – $200	Amazon, Best Buy, Avaya Store
Avaya J169	$220 – $270	Amazon, CDW, Avaya Store
Avaya J179	$300 – $350	Best Buy, CDW, Avaya Store

Performance & Key Features

The Avaya call forwarding feature is designed with flexibility in mind. Users can easily set up call forwarding to different numbers, whether internal or external. This feature supports various modes, including unconditional forwarding, busy/no answer forwarding, and selective forwarding based on specific criteria. The system’s integration with other Avaya communication tools enhances its overall functionality.

Pros and Cons

• Pros:
• Reliable and consistent performance
• Easy to set up and manage
• Flexible forwarding options
• Integrates well with other Avaya tools

• Cons:
• Higher initial cost compared to some competitors
• Complexity may require training for new users

Who It’s For

The Avaya phone system with call forwarding is ideal for medium to large businesses that need a robust communication platform. It’s particularly beneficial for companies with remote workers, multiple locations, or those who frequently handle high call volumes.

Where to Buy

Avaya phones are widely available through various retailers. You can purchase them directly from the Avaya Store, or from authorized dealers like Amazon, Best Buy, and CDW. Prices may vary based on the retailer and any ongoing promotions.

FAQ

Q: How do I set up call forwarding on an Avaya phone?
A: You can set up call forwarding via the phone’s menu or through the Avaya software interface. Detailed instructions are available in the user manual.

Q: Can I forward calls to a mobile phone?
A: Yes, Avaya phones allow you to forward calls to mobile devices as well as other external numbers.

Q: Is training required to use the call forwarding feature?
A: While the feature is user-friendly, some training might be necessary for users unfamiliar with the system.

Q: Are there additional costs for using call forwarding?
A: Call forwarding itself is typically included in the service plan, but forwarding to external numbers may incur additional charges depending on your provider.

Q: Can call forwarding be customized?
A: Yes, Avaya allows for various customization options to suit your business needs, including setting conditions for forwarding.

Final Recommendation

Avaya’s call forwarding feature is a reliable and efficient choice for businesses seeking to enhance their communication systems. While it comes with a higher price tag, the investment is justified by its performance and flexibility. For companies prioritizing robust and scalable communication solutions, Avaya stands out as a top contender.