Avaya phones are renowned for their robust telecommunication solutions, particularly in business environments. This review focuses on the call transfer features of Avaya phones, evaluating their usability, performance, and overall value.

Quick Verdict

The Avaya phone transfer call feature stands out for its simplicity and reliability. It offers seamless integration into business workflows, ensuring that users can transfer calls efficiently without any technical hiccups. While it may come with a learning curve for first-time users, the comprehensive support and documentation provided by Avaya make it easy to overcome any initial challenges.

Price & Value

Model	Features	Price Range	Retailers
Avaya J139	Basic transfer, call hold, mute	$150 – $200	Amazon, Best Buy
Avaya J169	Advanced transfer, conference call	$250 – $300	Staples, Office Depot
Avaya J179	Full feature set, HD audio	$350 – $400	Amazon, Avaya Store

Performance & Key Features

The call transfer feature on Avaya phones is designed to enhance productivity and streamline communication within organizations. Key features include:

• One-Touch Transfer: Allows users to transfer calls with a single button press, minimizing the time taken and potential errors.
• Consultative Transfer: Enables users to speak with the recipient before completing the transfer, ensuring the call is appropriately directed.
• Blind Transfer: Facilitates immediate call transfer without prior consultation, suitable for fast-paced environments.
• Call Park: Allows calls to be parked and picked up from any phone within the network, adding flexibility.

Pros and Cons

• Pros:
• Intuitive user interface
• Reliable performance
• Comprehensive support and documentation
• Scalability across different models

• Cons:
• Initial setup can be complex
• Higher cost compared to some competitors
• Requires training for optimal use

Who It’s For

The Avaya phone transfer feature is ideal for businesses of all sizes that require efficient call handling and communication. It’s particularly beneficial for customer service departments, call centers, and organizations with high call volumes that need reliable and fast call transfer capabilities.

Where to Buy

Avaya phones with transfer call features can be purchased from several reputable retailers, including:

• Amazon
• Best Buy
• Staples
• Office Depot
• Avaya Store

FAQ

Q: Can I transfer calls to an external number?
A: Yes, Avaya phones allow call transfer to both internal and external numbers.

Q: Is training required to use the call transfer feature?
A: While not mandatory, training is recommended to utilize all features effectively.

Q: How many calls can be transferred simultaneously?
A: This depends on the model and the network setup. Most models support multiple simultaneous transfers.

Q: Are there any additional licenses required?
A: Basic call transfer typically does not require additional licenses, but advanced features may.

Q: What happens if a call transfer fails?
A: The call is usually returned to the original phone, and the user is notified of the failure.

Q: Can I track call transfers?
A: Yes, call logs can be accessed to track transfers and review call history.

Q: Is the call transfer feature available on all models?
A: Most Avaya phone models support call transfer, but the features may vary based on the specific model.

Final Recommendation

Avaya’s phone transfer call feature is a robust solution for businesses seeking to improve their telecommunication capabilities. Despite its higher price point, the value it offers in terms of reliability and advanced features makes it a worthwhile investment for organizations prioritizing efficient communication. For those willing to invest in training and setup, Avaya phones can significantly enhance workflow and productivity.