In today’s fast-paced business environment, effective communication is crucial. Avaya phones are renowned for their robust communication solutions, particularly when it comes to transferring calls. This review delves into the intricacies of Avaya phone call transfers, evaluating its features, performance, and overall value.

Quick Verdict

Avaya phones offer a reliable and user-friendly call transfer system suitable for businesses of all sizes. With straightforward operations and advanced features, these phones ensure seamless communication, making them a solid investment for enhancing office productivity.

Price & Value

Model	Price Range	Retailers
Avaya J139	$150 – $200	Amazon, Best Buy, B&H
Avaya J169	$200 – $250	Office Depot, Newegg, Walmart
Avaya J179	$300 – $350	Amazon, CDW, Staples

Performance & Key Features

Avaya phones are equipped with intuitive interfaces that make call transfer operations seamless. The process typically involves a few simple steps: pressing the “Transfer” button, dialing the desired extension, and completing the transfer. Key features include:

• Ease of Use: Designed with user-friendly interfaces, reducing the learning curve for new users.
• Advanced Call Handling: Supports blind, attended, and consultative transfers, catering to different business needs.
• High Compatibility: Works well with various VoIP and PBX systems, ensuring flexible deployment.
• Robust Security: Includes features like call encryption to protect sensitive communications.

Pros and Cons

• Pros:
• Intuitive user interface
• Wide range of models and price points
• Compatible with multiple systems
• Secure communication features

• Cons:
• Higher initial cost compared to basic phones
• Some features may require additional configuration
• Limited use outside of office environments

Who It’s For

Avaya phones are ideal for businesses that prioritize reliable and efficient communication. From small startups to large enterprises, these phones cater to various sectors requiring robust call management solutions. They particularly benefit office environments where call transfers are frequent and essential for operations.

Where to Buy

Avaya phones can be purchased from major electronics and office supply retailers. Some of the most reputable sellers include:

• Amazon: Known for competitive pricing and customer reviews.
• Best Buy: Offers in-store pickup and tech support options.
• Office Depot: Provides business solutions and bulk purchase discounts.
• B&H: Specializes in professional tech equipment.
• CDW: Focuses on IT solutions with detailed product support.

FAQ

Q: How do I transfer a call on an Avaya phone?
A: Press the “Transfer” button, dial the extension, and press “Complete.”

Q: Can Avaya phones perform attended transfers?
A: Yes, Avaya phones support attended transfers by allowing you to consult with the recipient before completing the transfer.

Q: Are Avaya phones compatible with VoIP systems?
A: Yes, they are designed to work seamlessly with most VoIP systems.

Q: Do I need technical expertise to set up call transfers?
A: Basic call transfers are user-friendly, though advanced features might require IT support.

Q: What security features do Avaya phones offer?
A: They include call encryption and other security protocols to protect communications.

Final Recommendation

For businesses looking to enhance their communication systems, Avaya phones provide a comprehensive solution with reliable call transfer capabilities. While the initial investment might be higher than basic models, the long-term benefits of efficiency and security make them a worthwhile consideration.